About Us

Company Profile

At City Moving and Storage we have over thirty years removal experience. Our team take pride in their work and ensure that your possessions are treated with the same care and attention that you would expect.

Having been established since 1986 we continue to offer a full range of professional moving and storage solutions for your home and business.

We have a renowned reputation for friendly professionalism. Our experienced staff have a careful approach to your removal requirements however large or small.

We are members of the British Association of Removers (BAR) and FIDI – International movers alliance, giving you the premium standard of service on which you can rely.

people sitting and using laptops

Our Approach

We aim to provide the highest possible quality standard of service. This goal has led to the development of our customer evaluation and best practice procedures as well as performance improvement planning, continuous training and review. Combined with the principles of the FIDI and BAR management systems and accreditation, we have created a framework for performance, process and standards to drive quality through our organisation.

Our company amounts to little without the support of our partners in the UK and overseas. Our removal teams, transport operators and all those who make things happen on the ground, in the air and on the sea!

We choose our partners based upon their ethos, passion and ingenuity, the quality of their teams and reliability of their service. Most importantly, we know they will deliver. Our close bonds enable us to do our best at City Moving & Storage for you.

We do not shy away from finding even the most unusual solutions for you. We are confident that the trust our clients have in us is equalled by the trust we have in our worldwide partners.

We believe in a completely straightforward approach. We welcome any comments or suggestions that you have, on any aspect of what we do.

We really hope that we will be sharing our passion for moving with you.

people sitting near table with laptop computer

How we work

We understand that everybody has different needs, and these can be very different, whether it’s the size of your property, your budget, cultural requirements or your timescales. Whatever your situation and location, we are a company that offers a full choice of moving and storage solutions, specialising to and from mainland Europe and moves Worldwide.

So whether you are moving home or business, moving within Europe or across the globe we aim to meet your needs. We will go that extra mile for you. We take care of the logistics of your move, from beginning to end.

Networks

We use a large network of partners, other removers and shippers across the world that we have worked with and relied on for many years. Every move is important to us and we ensure that each one achieves the highest possible standard. 

Partners

Our partners will contact you prior to your belongings arriving, assist with customs clearance and then undertake a delivery service normally involving delivery, unloading and unpacking, with subsequent removal of all waste packing materials at time of delivery.

Team

Our dedicated team will work with you to design and implement a relocation plan customised to your individual needs that is cost-effective, efficient and stress-free.

Certifications

BS EN12522

Is an accreditation scheme for Furniture Removal Industry.

It is a European standards for furniture removal services published by BSI, which allows potential customers to identify and compare the services offered by a removal company.

Having this certification demonstrates our ongoing commitment to service quality, giving confidence to potential customers that our furniture removal services will be carried out in a professional manner.

To hold this qualification we are required to have an annual inspection and to have a comprehensive control system in place to ensure service delivery consistently meets the required standard.

FIDI

FIDI Fédération Internationale des Déménageurs Internationaux (International Federation of International Movers). Established in 1950, FIDI is the global alliance of professional international moving and relocation companies, specialised in the moving of household goods and personal effects around the world.

Accreditation to this organisation requires annual audits on all areas of our business: staff training, health & safety, processes and procedures, constant monitoring, all to ensure a move happens to a very high standard.

To learn more about FIDI please visit https://www.fidi.org/

ISO 9001

The ISO 9001 is the international standard that defines the requirements for a Quality Management System (QMS). The adoption of a Quality Management System enables an organisation to improve its overall consistency and performance whilst facilitating opportunities to enhance customer satisfaction.

City Moving and Storage Ltd has developed and implemented a Quality Management System in alignment with the FIDI FAIM quality standard and our own organisational policies/standards. This allows our company to document and improve our practices in order to better satisfy the needs and expectations of our staff, customers, supply chain and other interested parties.

This accreditation requires an annual audit by an external auditor to ensure we are following the requirements that enables us holding this certification.

To learn more about the ISO 9001:2015 please visit; Providing ISO and BS Standards certification in the UK – QSS (qssonline.co.uk) and https://en.wikipedia.org/wiki/ISO_9000

ISO 14001

The ISO 14001 is the world’s most recognized environmental management system.

Reducing the environmental impact of our organization’s operations not only contributes to a healthier planet, but also inspires stakeholder trust.

Our ISO 14001 environmental management system helps us to achieve objectives effectively and demonstrates our commitment to sustainability.

It provides a framework through which we can measure and continually improve our environmental performance in a way that meets the specific needs of our business. By adhering to this standard, we ensure we are taking proactive measures to minimize our environmental footprint, comply with relevant legal requirements, and achieve environmental objectives. The framework encompasses various aspects, from resource usage and waste management to monitoring environmental performance.

This accreditation requires an annual audit by an external auditor to ensure we are following the requirements that enables us holding this certification.

To learn more about the ISO 14001 please visit; Providing ISO and BS Standards certification in the UK – QSS (qssonline.co.uk) and ISO 14000 family – Wikipedia

Memberships

BAR is the trade association for removal and storage services in the UK. It represents and promotes more than 450 UK removals companies (1,000+ branches) as well as over 250 International Associates worldwide.

BAR Code of PracticeThe British Association of Removers Code of Practice is the only code in the moving industry that is approved and monitored by the Chartered Trading Standards Institute:

All BAR Members must abide by the Code that dictates

  • The standards of service you will receive
  • The quality of the materials used
  • The standards of vehicles and warehouses
  • Staff training requirements
  • Financial Protection: Customer repayments are protected if the BAR Member cancels the move (see Section 6 of the BAR CTSI Code of Practice).

To learn more about the BAR Code of Practice financial protection please visit https://bar.co.uk/advanced-payment-guarantee/

The BAR Overseas Group consist of over expert UK removal companies who specialise in every aspect of overseas removals and relocations.

FIDI Fédération Internationale des Déménageurs Internationaux (International Federation of International Movers). Established in 1950, FIDI is the global alliance of professional international moving and relocation companies, specialised in the moving of household goods and personal effects around the world. 

Accreditation to this organisation requires annual audits on all areas of our business: staff training, health & safety, processes and procedures, constant monitoring, all to ensure a move happens to a very high standard.

To learn more about FIDI please visit https://www.fidi.org/

IAM: The International Association of Movers represents more than 2,000 companies in over 170 countries. More than movers, these companies are partners and innovators in the delivery of moving, forwarding, shipping, logistics and related services. IAM affiliation increasingly signifies strength, trust, diversity, ethics, reliability and accountability.

 

City Moving & Storage Limited is an authorised member and agent of The Movers Trading Club Ltd (MTC) which is a Foreign (non-USA) based ‘Non Vessel Operating Common Carrier’ (NVOCC) registered with the US Federal Maritime Commission (FMC), organisation number 027552.

FEDEMAC
The European Movers Federation, established in 1959 with its headquarters in Frankfurt, Germany. The Governing Members is the National Associations of the European moving industry, but the FEDEMAC family includes the best moving companies and suppliers in the moving industry. In total, we represent the interests of more than 1600 professional moving companies in more than 27 European countries.

There services provide their members with the tools they need to achieve their commercial and legislative goals. For the past 60 years, they have an outstanding record of success in influencing the law makers and authorities both in the Europe and worldwide.

Membership & Certification Documents