Frequently Asked Questions

Moving home can be very stressful. Preparation is the key to making your move run smoothly.

For a comprehensive quote for price and services, it’s a good time to arrange a free survey 4-6 weeks before your moving date.

If you are moving abroad, then your time scale will be much longer. You may need to factor in shipping times which can take up to 12 weeks, so getting an international quote as soon as possible is always best.

Yes, we offer a full packing and unpacking service. We can quote for these separately. We can handle all of your belongings for you, including your treasured possessions, high value items, antiques and those of which are fragile. The full packing service is often carried out the day previous to removal.

Yes, our professional removal team will position your furniture as per your instructions.

Please give us as much information as possible for both properties, regarding; weight, height and length restrictions, the type of road i.e. narrow tight turning points, elevators and any obstructions. Parking permits need to be paid by the customer.

Yes we do. We can offer short term, long term, and international storage for you.

We can provide contractual liability protection for your goods. 

MoveProtect is an extension to our standard contract that allows us to accept liability for loss or damage to your goods in certain circumstances. Our liability under MoveProtect can be accepted for most goods we move or store. 

A full set of our Terms & Conditions will be provided to you with your quote.

To benefit from MoveProtect, you must declare an appropriate replacement value for all goods (known as the Maximum Replacement Value). This figure must be adequate to include all goods moved and/or stored by us. 

If you do not opt for MoveProtect, our standard terms limit our liability for your goods to a maximum of £40 per item and it is recommend you arrange insurance elsewhere at your own expense.

We have a wealth of knowledge when it comes to moving, well pretty much anything really! We are experienced with dealing with, for example, large items of furniture that would require an outside elevator.

We have a large stable of vehicles that have the ability to access the most unusual and difficult of locations.

Yes we can. We have the ability to transport your vehicles for you. We have moved most kinds of vehicles that you can imagine! We work with our trusted partners all over the world, so have the ability to get your vehicles when and where you want them to get to.

We know how much your pets and animals are loved. There are specialised companies that will take great care of your pets, we suggest you do some research for a company that meets your requirements.

Cancellation charges may apply, depending on the date of cancellation. We offer ‘Indemnity Insurance’ for this eventuality.

We are usually booked for a full removal service. We can offer a part removal if required.